Here are some of the technologies I use in my work every day.
IT Management and Service Desk Solutions:
- ConnectWise: A comprehensive IT business management platform that helps businesses automate tasks, manage projects, and deliver IT services efficiently. It offers features like:
- Service Desk: Streamline ticket management, incident resolution, and customer support.
- Automate: Automate routine tasks to increase productivity and reduce human error.
- Manage: Manage IT assets, contracts, and configurations.
- Control: Control costs and improve profitability with advanced reporting and analytics.
IT Infrastructure Monitoring and Management:
- LogicMonitor: A powerful IT infrastructure monitoring and management platform that provides real-time visibility into your entire IT environment. It offers features like:
- Real-time Monitoring: Monitor critical infrastructure components, including servers, networks, applications, and cloud services.
- Automated Alerts: Receive timely alerts for potential issues to minimize downtime.
- Performance Optimization: Identify performance bottlenecks and optimize resource utilization.
- Capacity Planning: Forecast future capacity needs to avoid outages and ensure optimal performance.
Cybersecurity Solutions:
- SentinelOne: An AI-powered endpoint protection platform that provides advanced threat detection and response capabilities. It offers features like:
- Endpoint Protection Platform (EPP): Prevent, detect, and respond to threats targeting endpoints.
- Endpoint Detection and Response (EDR): Investigate and respond to advanced threats.
- AI-Driven Threat Hunting: Proactively identify and neutralize threats.
- Cloud-Native Security: Protect cloud workloads and applications.
- Mitre Caldera: A threat intelligence platform that enables security teams to visualize, analyze, and respond to cyber threats. It offers features like:
- Threat Intelligence Visualization: Visualize complex threat landscapes and identify emerging threats.
- Threat Hunting and Incident Response: Accelerate incident response and improve threat hunting effectiveness.
- Threat Simulation and Red Teaming: Test security defenses and identify vulnerabilities.
IT Security and Compliance Solutions:
- Qualys: A leading provider of cloud-based security and compliance solutions. It offers a comprehensive suite of products to help organizations identify, assess, and mitigate security risks.
- Vulnerability Management: Discover and prioritize vulnerabilities across your IT infrastructure.
- Compliance and Policy Compliance: Ensure compliance with industry standards and regulations.
- Web Application Scanning: Identify and remediate web application vulnerabilities.
- Endpoint Security: Protect endpoints from malware and other threats.
Mobile Device Management:
- Azure Intune: A cloud-based mobile device management (MDM) and mobile application management (MAM) solution. It offers features like:
- Device Management: Enforce security policies, deploy apps, and manage device configurations.
- Application Management: Distribute and manage apps, including line-of-business and public apps.
- Conditional Access: Control access to corporate resources based on device compliance and user identity.
IT Service Management Framework:
- CIS Controls: A set of security best practices designed to safeguard critical systems and data. CIS Controls provide a framework for implementing security controls across various IT environments.
By leveraging these solutions, organizations can enhance their security posture, improve operational efficiency, and achieve greater business agility.